Job Title: Technical Account Manager
Location: Dungannon
Salary: Competitive
About the Role:
We are currently seeking a highly motivated and career-minded individual to join a leading food manufacturing organization as a Technical Account Manager in Dungannon. In this role, you will collaborate with our commercial, technical, and NPD teams to manage technical liaison with key UK supermarket accounts.
Key Responsibilities:
* Serve as the primary technical contact between customer technical teams and internal departments, managing information related to food safety, quality, legality, and customer brand standards.
* Oversee raw material, product specifications, and Quality Attribute Sheets for relevant products.
* Collaborate with a customer-facing team, including commercial and NPD contacts, to support customer account development.
* Facilitate communication across departments to ensure customer requirements are clearly conveyed and adhered to.
* Manage and report on relevant technical KPIs to both the organization and its customers.
* Communicate technical business plans and oversee associated projects.
* Utilize and manage data within customer information management systems, including shelf-life, raw material specifications, risk assessments, and other due diligence information.
* Conduct product checks and inspections, ensuring compliance with customer specifications, and report findings accordingly.
* Address non-conformances and collaborate with management to implement corrective actions.
* Review product artwork ahead of launches to ensure labels meet customer, technical, and legal requirements.
* Work with NPD on product presentations, approvals, production handovers, and launches.
* Maintain and update relevant retail price lists, communicating changes to the business.
* Participate in the Allergen Management Programme, ensuring raw materials comply with customer, legal, and organizational requirements, alongside risk assessments and record-keeping.
* Collect and analyze data on key performance indicators such as customer complaints and sales, managing complaint reduction programs in collaboration with site management.
Qualifications:
* Minimum of 2 years of experience in a customer-facing technical role within the food industry or food manufacturing.
* HND in Food Science, Food Technology, or a related discipline.
* Full, clean driving license.
* Demonstrable knowledge of the FMCG supply chain, quality assurance, and the UK retail industry, with preference given to candidates with experience in red meat and major UK multiples.
* Familiarity with HACCP, Allergen Management systems, and food labeling is a definite advantage.
* Proven track record in handling key aspects of the role as outlined above.
* Excellent communication skills and a proactive, can-do attitude.
* Willingness to travel for customer meetings and visits to other sites and retail stores throughout the UK and Ireland.
* Strong interpersonal skills for interfacing with major retailers and other internal and external stakeholders.
* High motivation, career-driven mindset, and self-discipline with the ability to meet strict deadlines.
* Proficient in PC applications.
Benefits:
* Enhanced holiday entitlement
* Free on-site car parking
* Subsidized canteen
* Pension scheme
* Life assurance cover
* Discounted staff shop
* Phone and car insurance perks
* Free health surveillance
* Ongoing training and progression opportunities
* Employee engagement activities
* Seasonal giveaways (free meat)
* Refer a friend scheme
* Death in service scheme
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