Job Description
We are looking for a Sales Administrator to join our team. This dynamic position combines customer support with sales administration duties. You'll assist customers in resolving issues, provide product guidance, and ensure smooth operations across our sales channels.\n\n£26,000 - £27,000\n\nYour new role \n\nAddress customer enquiries via phone, email, and live chat\nOffer accurate advice on products, orders, and repair-related questions\nResolve delivery issues, faulty item queries, and returns\nMonitor and respond to feedback on various platforms\nCollaborate with internal teams to resolve complex queries\nMaintain precise customer records and ensure timely follow-up\nSupport daily business operations as needed\nProcess orders, returns, credits, and exchanges with care and accuracy\nGenerate quotes, update pricing, and conduct stock checks\nAssist the sales team with administrative tasks, including CRM updates and reporting\nCoordinate with internal teams to ensure timely order fulfilment\nMonitor sales activity across various channels\nPerform general administrative tasks to support the broader businessWhat you'll need to succeed \n\nMinimum of 2 years' experience in a customer service or sales admin role\nExcellent written and verbal communication skills (additional languages are a plus)\nStrong attention to detail and organisational skills\nConfident, helpful, and customer-focused attitude\nEffective multitasker who remains calm under pressure\nProficient in Microsoft Office (especially Excel) and comfortable with CRM systems\nTeam player willing to support others and contribute across the businessWhat you'll get in return \n\nCompetitive salary\nFull-time, permanent role with standard working hours (M-F (9:00-17:00)\nGenerous holiday allowance\nCasual dress code and relaxed working environment\nFree on-site parking\nStaff discount on products\nSupportive, friendly team with opportunities to grow\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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