Wirral University Teaching Hospitals NHS Trust
Clatterbridge Diagnostics Centre has an exciting opportunity for a full-time clinic clerk to join our team.
The role will work at Clatterbridge Diagnostics Centre based on the Clatterbridge Hospital site. Hours will be between 7:30 AM - 6:00 PM on a rota basis.
Candidates will be required to carry out reception duties and be the first point of contact for patients arriving at the Diagnostics Centre, so will be required to have previous customer service experience.
Main Duties of the Job
Duties will include:
* Schedule appointments for all Diagnostics
* Reception and registration of patients and issuing patient preparations as appropriate
* Completion of all required documentation and computer records
* Taking telephone calls and following up enquiries from patients, clinics, wards, and General Practitioners
* Contacting patients via telephone to make and confirm appointments
* Sending out correspondence and dealing with all relevant queries from patients, relatives, hospital staff, and General Practitioners
* Drawing difficulties to the attention of the manager and/or clinical staff and making suggestions for improvements
* Requirement to work in any of the clerical areas within the Diagnostic Centre's, on either a temporary or permanent basis
* Assisting other members of clerical staff to cover sickness, annual leave, etc.
Person Specification
Qualifications, Specific Experience & Training
* Educated to GCSE level or equivalent
* Experience of working in an administrative role
* NVQ level 2 in a relevant subject
* Previous experience in an NHS acute hospital
* Previous experience of the Cerner Millennium information system
Knowledge & Skills
* Basic working knowledge of IT
* Good verbal and written communication skills
* Knowledge of administrative processes
Personal Attributes
* Self-motivated and enthusiastic
* Sensitive and empathetic
* Polite and friendly manner
* Ability to work under pressure
* Ability to handle conflict and aggression
* Ability to work as part of a multidisciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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