Location: Listowel, ON
Type of Employment: Full-Time
Premier Equipment Ltd is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care, and compact construction equipment. With heritage dating back to the 1950s, our organization has grown through the decades, bringing to life John Deere's commitment to customers of quality and innovation.
Premier proudly serves Southern Ontario with 8 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville, and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.
Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”
We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs. When customers call on Premier Equipment, it is because they have a problem or need assistance – whether it’s an equipment or technology need, or a repair or service need. We challenge our staff to be the “best part of our customer’s day” by providing quality products and exceptional service.
We offer competitive wages, a competitive benefits package, RSP matching, Profit Share, and many other perks. As an essential business, we offer secure employment with an engaging team atmosphere!
Responsibilities:
* Manage the entire work order cycle process; generation through closing and invoicing for customer and internal work orders. Review work orders for accuracy and completeness.
* Assist with the assignment of jobs and work areas to service department employees according to their skills and knowledge.
* Ensure all accounts payable invoices utilize the purchase order system and are properly posted to the appropriate work order. Ensure all invoices, including routine departmental invoices, receive the proper G/L account numbers and are forwarded to the A/P clerk.
* Sell service labour and parts ensuring all techs are highly productive so that budgets and goals are met.
* Answer customer calls, assign, and organize day-to-day workload within the service department.
* Prepare and present quotes to customers for repairs and obtain approvals.
* Ensure all assigned work is completed in a timely manner.
* Ensure all service Warranty and Product Improvement Programs are completed and submitted to the warranty administrator within the required timeframe to receive maximum credit.
* Monitor WIP on a daily basis to achieve the company goal.
* Assist service manager with the control of lost time to ensure the corporate goal of 10% is met.
* Schedule all service department trucking as required and assist inter-departmentally as required.
* Advise Service Manager of all customer complaints.
* May approve the release of equipment for delivery to the customer upon payment.
* Assist in providing performance feedback for service technicians and staff to the Service Manager.
* Assist the Service Manager in all aspects of the Service Department.
Skills and Requirements:
* Familiar with John Deere and competitive products.
* General understanding of mechanical/technical terms is preferred.
* Ability to write and speak effectively to individuals and groups.
* Ability to use standard desktop load applications such as Microsoft Office and internet functions.
* High School Diploma or equivalent experience.
* Participation in Saturday rotation and on-call program will be required.
At Premier Equipment, we are committed to fostering an inclusive, accessible work environment where all employees feel valued, respected, and supported. We offer accommodation for applicants with disabilities as part of our recruitment process. If you are contacted to arrange for an interview, please advise us if you require accommodation.
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