We have partnered with a UK wide Construction/Plant Equipment dealership who are looking for a Parts and Service Manager to join their business in Warwickshire.
You will be a key component for the business overseeing the Engineering team, offering great Customer Service and having a strong Commercial Acumen.
The business work with some of the big names in the UK market.
Role: Parts and Service Manager
Salary: up to GBP 50,000 per annum + benefits
Location: Warwickshire (commutable from Evesham, Leamington Spa, Stratford Upon Avon, Redditch, Studley, Pershore, Warwick, Alcester)
Requirements of the Parts and Service Manager::
: Oversee the daily operations of the service and parts department, co:ordinating service engineers, supervising a team.
: Manage, mentor, and develop service and parts staff, ensuring they are trained to meet company standards and customer expectations.
: Ensure exceptional customer service is delivered, addressing customer inquiries, complaints, and service requests effectively.
: Build and maintain strong relationships with customers, suppliers, and stakeholders.
: Develop and implement effective strategies to achieve service and parts sales targets and Creating revenue streams.
: Monitor and manage inventory levels of parts, ensuring optimal stock levels are maintained, minimizing excess and shortages.
: Prepare and manage the departmental budget to ensure cost:effective operations and profitability.
: Ensure that all service and parts operations comply with company policies, legal regulations, and health and safety standards.
: Promote a culture of safety within the department, conducting regular inspections and training sessions.
: Prepare regular reports on service and parts performance, including sales results, customer feedback, and operational efficiency.
: Contribute to long:term strategic planning for the service and parts department, aligning departmental goals with overall company objectives.
Key Requirements for the Services and Parts Manager will be::
: Experience in managing parts and service operations
: Technical knowledge of construction equipment (Excavators, dumpers, telehandlers etc) preferred
: Strong customer service and relationship building skills
: Strong commercial acumen
: Proven track record of supervising and mentoring a team of service technicians
: Proficiency in inventory management and order processing
This is a great opportunity for a good Service and Parts Manager to join a well established business in a strong position. There is a good salary, great benefits and the chance to be a massive part of a great business with good standing in the market.
Apply on:line or call Sandeep Dhillon for a confidential Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations .