Key Objectives/ Deliverables
1. Leads delivery of projects into customer in agreed timelines and to budget.
2. Develops and grows business opportunities and solutions to customer.
3. Owner for accountability and deliveries and customer expectations, vertical owner.
4. Responsible for adherence to the budgets and profitability.
5. Customer satisfaction and interfacing with customers for escalations, and project related issues.
6. Monitoring of KPI and SLA, and to give support at governance meetings with the customer.
7. Responsible for KPI of Assistant Project Managers and Project Coordinators.
8. Manage resource utilization.
9. Identify opportunities and gaps with the Programme manager to develop the skills matrix and resources platforms.
10. Field force monitoring.
11. Financial and commercial accountabilities.
12. Full P&L accountability, including RFQ estimation and project planning.
13. Cross utilisation of skills and resources.
14. Daily, Weekly, Monthly reporting and analysis.
15. Planning and forecasts.
16. Skills identification and development.
17. Support in recruit and development of engineers and build a strong, competent team.
Person Specifications
1. Must have a demonstrated background in UK Telecommunications Network Service Management and have managed large operational contracts working to agreed performance levels.
2. It is essential that they can communicate well on both paper and at ease in face-to-face situations.
3. Demonstrate ability to prioritise tasks and deliver under pressure.
4. Strong fault finding and problem-solving skills.
5. Proven P&L success.
6. Proven network in the UK Telecoms sector.
7. Professional and able to work harmoniously within and between teams.
8. Flexible and willing to take on new tasks and challenges.
9. Minimum 15 or equivalent recognised telecoms qualifications or 10 plus years relevant related experience of the UK Industry.
10. Advanced office administration skills, Microsoft Word, Excel, Access and Outlook.
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