Job summary An exciting opportunity has arisen within the Emergency Department at the Royal Derby Hospital for a patient process administrator shift lead. You will work as part of a multi-disciplinary team for the Adult and Children's Emergency Department providing a comprehensive front-line receptionist/administrative service booking in patients and answering enquiries from patients, relatives and staff. You will be responsible for processing patient details to create and maintain the patients record whilst they are within the Emergency Department. The post works on a 24-hour shift rotation, rotating between the areas within the department. The role is based within the busy, clinical environment of the Emergency Department. You will be required to assist with the mentoring of new PPAs to the department. Main duties of the job To be the first point of contact for self-presenting patients, answering general queries both face to face and telephone. Registering patients on arrival at the front reception or pit stop. To ensure that patients are received and processed through the Department in line with key performance targets Work as part of a multi-disciplinary team to assist in the overall delivery of patient care. Required to work within a team or alone at times, often without direct supervision. Required to act on own initiative in situations of rapid decision making for example, requesting assistance from medical staff for acutely ill or seriously injured patients on arrival into the department and take immediate actions as required. Responsible for booking of all emergency specialty follow-up outpatient appointments. When appropriate arrange ambulance or (taxi on account) transport for patients, following discussion with the Nurse in Charge. Required to demonstrate job role and mentor new starters or less experienced staff for an 8-week period as necessary. Improving systems and processes to ensure the most efficient service is provided. Responsible for planning and coordination of allocating, distributing and prioritising workloads of the PPA team to ensure consistent levels of service and provide consistent standards. To adhere to all UHDB Trust Policies and Procedures, maintaining confidentiality at all times. Closing date of applications: 21 November 2024 Interview date: 5 December 2024 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Pro rata per annum Contract Permanent Working pattern Full-time Reference number 320-MED-1474 Job locations Royal Derby Hospital Uttoxeter New Road Derby DE223NE Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers Person Specification Qualifications Essential NVQ level III Customer Service or Business and Administration or equivalent knowledge and skills. A good standard of English to GCSE (9-4 or A-C) or equivalent knowledge and skills. Experience & Knowledge Essential Demonstrable experience of working in an administrative role. Good organisational skill and the ability to prioritise work and escalate as appropriate. Desirable NHS Experience Experience or knowledge of being a Team leader Person Specification Qualifications Essential NVQ level III Customer Service or Business and Administration or equivalent knowledge and skills. A good standard of English to GCSE (9-4 or A-C) or equivalent knowledge and skills. Experience & Knowledge Essential Demonstrable experience of working in an administrative role. Good organisational skill and the ability to prioritise work and escalate as appropriate. Desirable NHS Experience Experience or knowledge of being a Team leader Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Royal Derby Hospital Uttoxeter New Road Derby DE223NE Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)