Freightserve are looking to recruit a Cargo Reservations Supervisor for a Heathrow based GSA. The GSA is based in the Heathrow area. Key Responsibilities:- Process air cargo bookings Overseeing staff and department Working closely with management Deal directly with customers and suppliers Respond promptly to customer inquiries Obtain and evaluate all relevant information to handle bookings, pricing and service inquiries, flight and truck planning Anticipate and respond promptly to operational issues Attend handling company offices and warehouse as necessary (PPE provided) Postflights and onward transhipments follow up Handle and resolve customer complaints Written quotations and 'adhoc pricing’ Record details of inquiries, comments and complaints and actions taken Follow up on customer interactions Communicate and coordinate with internal departments Organise workflow to meet customer timeframes Direct requests and unresolved issues to the correct departments Create and maintain all computer records as necessary Requirements:- Customer service Knowledge of airline and cargo handling practices 5 year background check and Criminal Record declaration Air Cargo Security (training provided if necessary) IATA Dangerous Goods Awareness (training provided if necessary) Flexible approach Ability to work as a part of a team Hours are based on a 37.5 hours working week. Working between 0800 &1800 dependent on rota Monday - Friday, plus week on call / weekend working approx 1 in 5, which is paid at £300. Please only apply if you have the necessary experience as only people with the correct experience will be contacted