Description Job title: Distribution Team Leader Location: Delta Park, Fareham Department: Distribution Working hours: A Shift (0600 – 1400, 1400 – 2200 rotating weekly) A brighter future awaits you CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses. At CooperVision, we’re big on belonging. Everyone’s contribution counts, and that’s why inclusion and diversity are so important. It isn’t just the right thing to do; it’s what makes our company the best it can be. We are committed to creating an inclusive and engaging workplace. Our Employee Resource Groups offer employees to grow within a safe and inclusive space. So be yourself, whoever you are, and let’s achieve amazing things together. Job summary – What to expect: We are excited to announce a fantastic Team Leader Opportunity for Shift A. As a Team Leader in Distribution, you will be expected to provide leadership to the teams to ensure that internal and external customer requirements are met within expected time frames. You will also monitor, motivate and develop the operator’s performance ensuring that all training is reviewed, documented and administrated in the electronic control system & Competency testing training systems for permanent and temporary staff (as appropriate) and that the departmental objectives are achieved within specified time frames. Essential Functions & Accountabilities: Ensuring the departmental Service levels are maintained and where possible exceeded in compliance with organizational requirements, including departmental targets, quality standards and customer requirements. To provide world leading levels of quality & service to our customers in the most efficient manner. Understanding of all relevant Health & Safety and GMP procedures to ensure a safe and clean working environment following 5s standards. Promote and monitor GMP and best practice of keeping working space clean and organized. Investigate and respond to problems in relation to equipment, machinery and materials, communicating any issues to your Section Leader & relevant department to ensure minimum disruption and maximum service levels. Investigation of customer complaints to lead to the successful conclusion of root cause identification. Including documentation of NCR’s, CAPA’S and Cause and Effect Instances as required. Review all aspects of the department ensuring compliance with company and departmental procedures and where applicable writing / updating SOP’s. Participate in internal and external audits as required to ensure compliance to relevant ISO/FDA & customer requirements. Investigate any issues and or/queries using departmental systems such as ERP, WMS & MES and resolve where able. Liaise and escalate to the system support team as required. Actively promote and lead continuous improvement initiatives consisting of collaboration with other departments to encourage teamwork & inclusive culture. This will involve analyzing and collecting data as required, incorporating usage & good knowledge of systems & processes to help drive improvements. Carry out an annual performance review with updates as required for each team member, including staff development & competency tests. Work Environment: Time split between Large open plan warehouse environment which can fluctuate in temperature & desk/office-based work. May be requirement to lift materials and /or boxes of lenses, up to approx 15kg. Periods of prolonged standing or sitting, including VDU use. Working at heights may be required. A full job description is available upon request. About you: We are looking for someone who has experience of leading, developing and motivating a team of people to achieve set objectives as well as someone who can identify process waste (TIMWOODS), suggest ideas for improvement, actively participate in CI activities and Kaizen events (as appropriate) and support Senior Operators/Operators in eliminating process waste and implementation of changes. Experience & Education: Required Experience in a fast-paced environment and meeting tight deadlines. Experience in basic operation of key systems e.g. ERP, MES & WMS. Experience of leading, developing & motivating a team of people. Understanding of continuous improvements, Health and Safety. Experience in continuous improvement processes. Preferred Five GSE’s grade A-C (or equivalent) or NVQ level 3 preferred. What we offer: You’ll receive competitive compensation and a fantastic benefits package including; 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours. We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision What you can expect: As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space. If you like what you see, take the first step towards your Brighter Future and apply today All suitably qualified applicants will receive equal consideration and opportunities from CooperVision. INDHP