An exciting opportunity has arisen for a team player to join the Dermatology department as the skin cancer surveillance coordinator on a 12 month fixed term basis. This fixed term post is a pivotal role in ensuring the timely patient progression through their pathway from referral to diagnosis and treatment or discharge. The ideal candidate will enjoy problem solving and providing patients with excellent care by coordinating and tracking the patient journey following a skin cancer referral.
You will join a well-established team and will need to be flexible and adaptable, a good team player with the ability to work well on their own initiative and willing to take on a variety of duties whilst having the ability to maintain attention to detail.
Main duties of the job
1. To facilitate the smooth running and robust tracking of the skin cancer patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.
2. Supporting the skin cancer clinical lead, operational team, the skin cancer clinical nurse specialists (CNS) and wider skin cancer and dermatology team, working under the direct or indirect supervision of the junior service manager cross site.
3. Facilitate streamlined administrative processes to ensure patients referred into the Trust on a cancer pathway are tracked, escalated and monitored in line with cancer wait time guidance.
4. Adaptability and willingness to work flexibly and contributions to service development and improvement.
5. Create training guides and standard operating procedures for skin cancer pathway and make sure all staff are aware of cancer upgrading process and downgrading process.
6. Use a caring and empathetic approach and have the ability to support the service across two sites.
7. Liaise with the multidisciplinary skin cancer team to ensure robust patient tracking is in place and all relevant systems are updated regularly.
8. Be the point of contact for all skin cancer patients.
9. Answer telephone enquiries to patients and carers, hospital staff and GPs, and support patients accordingly or arrange appointments as required according to agreed protocol and in discussion.
10. Investigate all queries and requests relating to examination requests and appointments using Cerner and the Palantir Foundry systems.
11. Communicate with outpatient booking clerk when patients need a face to face results outpatient appointment and MOPs coordinator if biopsy or excision.
12. Attend and follow up on any actions from weekly skin cancer MDT.
13. Assist with patient navigation along the cancer pathway to ensure that patients are informed about investigations/procedures.
14. Provide adequate hand-over to covering admin staff when due to be away.
15. Coordinate FDS letter outcomes in accordance with cancer KPIs.
16. Escalate capacity issues and support JSM and DGM with capacity and demand planning.
17. Provide non-clinical advice to patients on skin cancer pathway.
Person Specification
Education and Qualifications
Essential
* Educated to degree level or equivalent
* Junior management qualification or equivalent experience to demonstrate competency
Experience
Essential
* Operational experience in a managerial role
* Staff management including objective setting and appraisal, performance review & people development
* Experience of working with clinicians and healthcare professionals at a senior level
* Significant experience working in the NHS
* Producing standard operating procedures
* Experience of service development and policy implementation which impacts throughout the Trust
* Experience of a range of Patient Administration Systems (PAS)
* Experience in dealing sensitively with a range of people issues and complaints
* Demonstrable experience in improving levels of customer care
Desirable
* Experience working with health service drivers and statutory requirements affecting patients
* Audit methods
* Budget management
* Project management
* Change management
* Giving presentations to both small and large groups
Skills and Knowledge
Essential
* Proven ability in managing people, process, quality and productivity
* Ability to source and evaluate a comprehensive range of information
* Ability to prioritise and delegate tasks appropriately
* Ability to work under pressure and meet tight deadlines
* Excellent problem-solving skills
* Able to identify areas for improvement and implement processes as appropriate
* Ability to work autonomously or as part of a team
* Good communication skills, written and verbal. Should include the ability to overcome significant barriers with developed interpersonal skills when providing and receiving highly sensitive/highly contentious information in antagonistic or highly emotive environments
* Ability to use sound judgment to resolve service issues
Desirable
* Ability to train and develop staff
* Understanding of the structure, procedures and policies of the NHS
* Ability to carry out audits and develop reports or spreadsheets for others within the Trust
* Knowledge of HR policies
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital (Cross site)
Chelsea & Westminster Hospital NHS Foundation Trust
London
SW10 9NH
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