Working hours: 29 hours per week
Contract type: Permanent
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
The Council are seeking a Museum Visitor Services Assistant who would work on a rota basis to provide excellent customer service within our museums.
Duties of the role
As an essential member of the Museum Service, you will undertake a variety of duties, including delivering a friendly, professional and efficient customer service creating a welcome atmosphere for each of our customers, helping to supervise the public areas of the museum, delivering learning session at times in costume, using technology to provide information, dealing with enquiries, working on the reception/shop desks, selling Castle passes and cleaning premises.
The post will require you to work additional hours on occasion, including Bank Holidays and evenings as required.
Do you have a passion for providing excellent customer service and creating memorable experiences for families? This is an exciting time to join Colchester + Ipswich Museums (CIMS) as major developments of our museums are changing the cultural landscape of both towns.
In Colchester, our nationally significant collections chart local human and natural histories. From stone age artefacts to contemporary costume, fossils to spirit specimens, these collections inspire and inform. Our Visitor Services team play a vital role in welcoming visitors to our museums and bringing those collections to life.
Qualifications and skills required
To be successful in this role, you will need to have previous experience of working in a busy customer orientated environment, including dealing face to face with customers, ideally in the public services or tourism, and be able to demonstrate the ability to provide accurate information and proactively assist customers in order that as a service we meet and exceed their needs. You should have knowledge and experience of merchandising, stock control and ordering processes.
You must be able to deliver educational sessions and activities to individuals and groups as directed, after appropriate training.
CIMS strive for diversity in our workforce, so we are seeking people with different life experiences to broaden our thinking and improve representation in the work we do. We particularly welcome applications from D/deaf, disabled and neurodivergent people, ethnically diverse communities, young people and people from disadvantaged socio-economic backgrounds.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
Flexible working
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
For an informal discussion about this vacancy, please contact Alyson Mortiboys, Senior Duty Officer, 01206 282939 or Pippa Pickles, Colchester Museums Manager. Alyson.Mortiboys@colchester.gov.uk, Pippa.Pickles@colchester.gov.uk
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .