Summary
Join Wirral Mencap, a local charity promoting equality for people with learning disabilities. Our apprenticeship offers hands-on experience, expert mentorship, and the chance to make a real impact in improving health, wellbeing, and community connections. Learn, grow, and help others while earning!
Wage
£17,290 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 9am to 5pm
35 hours a week
Possible start date
Monday 5 May
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key responsibilities:
Communication:
* Overseeing the Wirral Mencap reception area including; greeting and signing-in visitors, providing refreshments when appropriate, notifying relevant staff of arrivals and dealing with basic enquiries
* Taking calls, dealing with basic enquiries, taking messages, and passing on to relevant team member
* Communicate with our beneficiaries including people with a learning disability, in person and over the phone to update them on services and arrange meetings
* Ensure any public facing information is accurate and up to date including print media
* Deal with any incoming/ outgoing post and monitor the info@ mailbox
* Promote Wirral Mencap and our services whenever possible
Marketing:
* Use specialist programs (e.g., Canva) to create graphics/ media posts/ flyers
* Assist with the publication of our bi-monthly newsletter
* Use our website, Facebook and Twitter to keep people up-to-date and engaged with Wirral Mencap
* Assist in updating our website using WordPress
* Create accurate mailing lists
Office Team Support:
* Provide administrative support across all services including volunteers
* Assist with preparation of courses/ events/ training
* Assist in organisation of meetings/ diary management
* Assist in managing shared spaces i.e. Reception and meeting rooms
* Scanning, photocopying, shredding and laminating
* Maintain accurate and up to date individual and organisational records on database and paper-based systems
* Manage our membership renewal process
* Maintain and collect data as required to feed into monitoring and evaluation
General Admin support:
* Proactively assist with the smooth running of the office
* Assist with minibus bookings
* Assist with open up/close down of reception area/ offices at the beginning and end of the day
* Abide by Wirral Mencap’s policies and procedures at all times
* Carry out other duties appropriate to the role when requested by the Office Manager
Where you’ll work
42-44 MARKET STREET
BIRKENHEAD
CH41 5BT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WIRRAL METROPOLITAN COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Creative
* Initiative
* Non judgemental
* Patience