Job Title: 3rd Line Infrastructure Support Engineer
We are seeking a highly skilled 3rd Line Infrastructure Support Engineer to join our team at Premier Group Recruitment. As a key member of our infrastructure support team, you will be responsible for providing expert-level support to our clients' in-house systems, ensuring seamless operation and minimizing downtime.
Key Responsibilities:
* Provide 3rd line support for in-house O365 cloud experience
* Implement ITIL methodology to ensure efficient support processes
* Manage Change Management processes to minimize disruptions
* Administer Vsphere, Vcentre, and SAN environments
* Configure and troubleshoot networking equipment, including DHCP and DNS
* Develop and implement backup and disaster recovery strategies
* Bonus points for experience with Meraki and Cisco
Requirements:
* Proven experience in 3rd line support and cloud infrastructure
* Strong understanding of ITIL methodology and Change Management
* Proficiency in Vsphere, Vcentre, and SAN environments
* Networking skills, including DHCP and DNS
* Backup and disaster recovery expertise
* Meraki and Cisco experience a plus
What We Offer:
* Competitive salary up to £53,000 + benefits
* Hybrid working arrangement with 2 days per week in our Weybridge office
* Opportunities for overtime and professional growth
About Us:
Premier Group Recruitment is a leading recruitment agency specializing in IT and technology roles. We are committed to delivering exceptional service and supporting our clients' success.