(Schools, Youth Groups and Team Building Activities)
Location: Lisburn
Role Type: Office Based, located in Airtastic Lisburn, within the Airtastic Call Centre,
One Full time position or two part time – general hours: Monday to Friday 9.00 am – 5.30 pm
Salary: £12 per hour
Job Overview:
An excellent opportunity has opened within Airtastic for a dynamic and driven Sales Representative to join our new sales team and be responsible for driving our sales across all Airtastic activities and centres in Northern Ireland and ROI.
The Sales Representative will manage both inbound and outbound sales activities related to our offerings for schools, youth groups, and team building packages. This role requires a proactive individual who can respond to inquiries, organize group activities, send offers, upsell services, and actively pursue new sales opportunities through cold calling and following up with previous clients.
Key Responsibilities:
The new sales representative will be predominantly responsible for the sales and management of all the company’s group packages.
As part of your role, you will be fully trained in the call centre as the position may occasionally require hybrid work between the two departments.
The role will develop in stages, to cover the full spectrum of sales tasks.
Stage 1: Inbound sales. Key objective: maximise group sales from incoming inquiries
* Respond to all group-related inquiries and ensure bookings are completed
* Process and finalize bookings onto the internal system
* Follow up on group bookings in relation to confirmation of participant numbers, add-ons, payments, etc.
* Prepare and send detailed offers to clients, highlighting the benefits and features of our services.
* Upsell additional services and products to maximize sales and enhance client experiences.
* Make recommendations of packages that would better suit the groups, using the full spectrum of activities and venues.
* Maintain accurate records of client interactions and sales activities for accurate reporting.
* Correctly invoice the clients and follow up on payments.
* Obtain and track feedback from group leaders regarding their experience.
* Liaise with the centres to organize and coordinate group activities, ensuring all client requirements are met.
* Liaise with Marketing to increase the number of inquiries
* Liaise with Accounts regarding invoices and payments
Stage 2: Outbound sales. Key objective: boost group sales of new groups
* Build and update databases of potential groups/companies (with the help of marketing)
* Cold calling and emailing to identify and engage with potential new clients
* Liaise with Marketing for supporting materials – such as automated emails, presentations of the offers, targeted sales campaigns, etc.
* Build a relationship with group organizers - seek feedback, send reminders for future/repeat bookings.
* Follow up with previous clients to renew interest and secure repeat business
* Book in new groups.
* Achieve and exceed monthly and quarterly sales targets.
Other general responsibilities may be included, but not limited to, supporting the call centre at busy times and holiday cover, as this is the first point of contact with our customers. This may include working weekends and Bank Holidays within reasonable needs of the business.
Requirements:
* At least one year experience in a similar role - call centre, sales or customer relations, preferably in a services-based industry (i.e. Hospitality, Leisure, Events, etc.)
* Previous experience working with till systems and internal customer relations software.
* Strong interpersonal and communication skills, with the ability to build rapport with clients.
* Excellent grasp of the English language in both oral and written communication.
* Excellent organizational skills and attention to detail.
* Self-motivated with a results-driven approach.
* Ability to work independently and as part of a team.
* Ability to handle multiple tasks and prioritize effectively.
* Good knowledge of Microsoft Office Suite – Word, Excel, PowerPoint or equivalent platforms.
* Minimum 18 years of age
* Minimum pass A-level in English and Mathematics or Equivalent (desirable)
* Full time or part time position with normal office hours as standard. (exceptions may apply)
* Comprehensive training and professional development opportunities.
* Opportunities for career growth and advancement within the organization.
* Staff benefits and discounts
* Free on-site parking
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the position, relevant experience and why they feel they are a good fit for this role to emma.anderson@air-tastic.com with the subject line “Sales Representative Application – [Your Name].”
Interviews will be held between 6th – 8th November
Expected start date for successful candidates: WC 18th November.
Only successful candidates will be contacted to arrange an interview.
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