Job Description We now have the opportunity for a Sales Operations Adiminstrator to join our Inside Sales team at ADI Global Distribution.This is a hybrid working role with 2 days working from home and 3 days our EMEA Head Office in Chadderton, Oldham. The Sales Operations Administrator is responsible for providing key administrative support to the Sales team and working within Sales Operations whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery. Key Responsibilities Process customer orders and quotes in SAP to specific SLA’s and customer requirement Ensuring ‘right first time, every time’ wherever possible against each order / quote / process Field telephone calls as initial line support Support first line e-commerce queries Liaise with relevant departments to complete customer order, queries and complaints Maintain and update customer records Support commercial sales in dealing with customer support to close and grow sales Direct customers to the correct teams for technical support, account queries Manage sales transactions as per customers’ requirements Up-sell through attachments and complete solution orders Investigate and resolve issues, complaints and invoice queries Effectively communicate with both external & internal customers Provide an exceptional customer experience against all customer transactions Participate in ad hoc projects to further enhance the customer experience YOU MUST HAVE Customer experience Commercial awareness Communication skills People skills Critical thinking Active listening Sales Skills WE VALUE Attention to detail: correct transposing Ability to handle processing end to end SAP or similar ERP experience Strong Microsoft Office knowledge What's In It For You Competitive salary with industry leading quarterly bonus Hybrid working environment Full access to 21,000 courses through LinkedIn Learning to continue to up-skill and invest in your ADI career On-site gym Opportunity to progress within a global business About Us Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.