Summary
The Learning Centre in Kettering are looking for a Learning Centre Apprentice to contribute effectively to the promotion, delivery and assessment of ICT along with additional courses for wellbeing and safety, to provide support and guidance to Learning Centre students in Kettering and Corby and provide support to the administration systems.
Wage
£19,240 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 8.30am to 5.00pm (with breaks).
37 hours a week
Possible start date
Monday 3 March
Duration
1 year 9 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As a Learning Centre Apprentice, you will have many different duties. For all these duties, you will receive training as well as achieving a Level 3 business qualification.
In time, you will help students to achieve their learning aims through effective guidance, induction, delivery and assessment, including facilitation and tutorials.
You will also learn to ensure that student inductions, tutorials and reviews are carried out timely and recorded accurately and organise, administer and maintain student files in accordance with the Learning Centre systems.
As well as this, you will support the administration of student bookings and absences using the computerised database system and also organise, administer and maintain student files and student progress tracking records.
The employer is looking for someone who enjoys working with people. You will need to be extremely patient and empathetic in this role. Safeguarding is also very important and something you will learn about during your apprenticeship.
You will be expected to keep up-to-date with current developments in Computing and Information Technology. And also attend team meetings and appropriate staff development sessions.
You will work effectively with the Learning Centres Manager and colleagues and learn how to achieve recruitment, retention and success targets. And maintain a safe working environment in line with Health and Safety legislation.
In this role you will learn how to understand and work effectively with a diverse range of cultural groups and with people with disabilities.
An important part of the role is being responsible for promoting and safeguarding the welfare of children, young persons and vulnerable adults in line with the Centre and College policies and procedures. You will also perform any other associated duties as directed by the Director or Learning Centres Manager.
There is progression in this role, and it is a very exciting opportunity for someone who is passionate about learning and helping other people learn as well.
You will be working with a small, friendly team with a generous salary.
Where you’ll work
9-10 Newland Street
Kettering
Northants
NN16 8JH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BEDFORD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Level 3 Business Administration
* Level 2 Functional Skills English and maths
Requirements
Desirable qualifications
GCSE in:
* English (grade 3)
* Maths (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Customer care skills
* Team working
* Non judgemental
* Patience
Other requirements
Candidates must carry out an initial interview with a member of the Tresham College Apprenticeship Recruitment Team. Please be aware that the closing date is subject to change without prior notice. Once you have completed your training there will be some occasional Saturday and evening work. The employer is looking for someone who enjoys working with people. You will need to be extremely patient and empathetic in this role. Safeguarding is also very important and something you will learn about during your apprenticeship.