North Middlesex University Hospital NHS Trust
To be responsible for the operational management and the effective and efficient delivery of services provided within the cancer department, supporting the cancer management team and Clinical Lead for Cancer, ensuring effective coordination and management of agreed national and local performance patient related targets.
The Cancer Performance Manager will manage the cancer department administrative teams including the deputy manager, MDT coordinators, the cancer referrals team, and any other senior administrative staff in partnership with the Cancer Data.
The Cancer Performance Manager will work in partnership with the GM's, AGM's and Clinical Directors supporting the yearly Quality Surveillance Programme and will establish appropriate working relationships with colleagues in other divisions/departments.
The Cancer Performance Manager will work with colleagues within the corporate divisions (e.g. Nursing, Human Resources, Finance, Clinical and Corporate Governance, Facilities) as necessary.
The Cancer Performance Manager will also have responsibility for ensuring all Trust wide systems and processes are in place in order to manage accurate timely reporting of national targets and is responsible for leading on data submissions, data collection and producing information relating to cancer patients within the Trust. This includes data around the national Cancer Waiting Times, the Cancer Outcomes and Services Dataset and national and/or local.
Main duties of the job
1. Exercise delegated authority on behalf of the Head of Cancer Performance to resolve day-to-day management issues within the Service.
2. Assist the management team in the production of service development and recovery plans for the service, where appropriate leading on and supporting service teams with specific recovery plans.
3. Lead on or support new regional or local initiatives as directed.
4. Monitor closely cancer performance targets to enable proactive and timely actions, liaising with the GM/AGM as appropriate.
5. Manage the analysis of data delegated to the GM/AGM and ensure the leadership teams have access to timely and accurate information on all key performance indicators.
6. Produce reports on activity and performance as necessary.
7. Participate in benchmarking, policy setting, and review as requested by Commissioners and Cancer Alliance Partners.
8. Manage relevant staff within service areas in such a way that contracts and targets are delivered.
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here.
Job responsibilities
1. Managerial responsibility for admin and clerical staff within the Division.
2. Create an environment in which staff and patients are valued and respected.
3. Work proactively to ensure collaborative and effective relationships within the service and between the service and other services.
4. Encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans.
5. Manage sickness, disciplinary and performance issues in line with Trust policies.
6. Demonstrate leadership and motivate staff within the service area.
7. Ensure effective systems of communication are in place and utilised.
8. Ensure compliance with all relevant Trust policies and Standing Financial Instructions.
9. Recruit and induct staff in line with Trust policies and procedures.
10. Support the workload of the Cancer Data Manager and deputise for them in their absence.
11. Be responsible for the departments MAST and IPR performance, ensuring arrangements are made proactively to keep the department compliant.
12. Run Cancer services; ensure that all MDT coordinators/Validators are pro-actively tracking/validating patients.
13. Ensure that relevant administrative procedures are up to date and Trust policies & procedures are adhered to at all times by staff managed.
14. Ensure that there are processes in place to capture key KPIs, which will need to be analysed and presented in report format.
15. Ensure that there are robust policies in place for adequate admin support and cross cover.
16. Monitor the PTL, ensuring all patients are managed with breaches kept to a minimum.
17. Ensure reliable processes are in place to record sick leave, professional leave and annual leave.
18. Contribute to workforce planning of administration staff.
19. Manage risks and take remedial actions in accordance with the Trust Risk and Clinical Governance.
20. Participate in the proper investigation of patient complaints or complaints from other users of the service.
21. Support the education of staff by encouraging learning from complaints.
22. Support systems of incident reporting and education of staff following incidents.
23. Maintain and develop an environment and culture that improves health, safety and security.
24. Regularly assess risks to health, safety and security.
25. Support a culture in which individuals feel able to report incidents.
Person Specification
ESSENTIAL
* Educated to first level degree or equivalent experience.
* Management/leadership qualification or equivalent experience at post graduate level.
* Qualification in systems design and/or management.
* Experience of data analysis and information management.
* Good presentation skills and confidence to present to audiences.
* Demonstrable understanding of change management.
* Knowledge of service improvements/transformation and project management.
* Ability to analyse highly complex data/information.
* Understanding of risk management and Information Governance principles.
* Leading service changes to improve performance.
* Leading projects.
* Awareness of budget management and budget setting.
* Identifying and interpreting national policy and implementing where required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Middlesex University Hospital NHS Trust
£51,883 to £58,544 a year pro rata per annum inclusive of HCAs.
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