. Deal with incoming telephone calls from other trust staff at all levels, patients, company representatives, and external service users in an efficient and courteous manner, transferring them appropriately if required. Deal with either face-to-face or telephone queries which may be of a highly complex nature. Communicate with medical staff Organise and proactively manage meetings, including venue and invitations as required by Pathology Management, the Quality Team, the Pathology Services Manager or/and other Senior Laboratory staff. Troubleshoot investigations that have been carried out incorrectly by contacting individual patients and arranging repeat testing, ensuring that the samples are taken under the correct conditions. Attend staff meetings as appropriate.Attend Management and Network meetings and take minutes of a sensitive, confidential nature, which will require collating and producing on a daily basis. Communicate information, risks, issues, and dependencies, including briefings and reports to project teams, sponsors, plus a range of internal and external staff. Collate and publish a monthly bulletin for Blood Sciences. Organise own work schedule to provide an efficient secretarial and administrative support service for the Pathology Department. Support the Office Manager and Lipid Clinic Coordinator with their responsibilities as required. Type patient letters and reports (either audio tapes or copy typing). Sort and distribute incoming post appropriately. Contribute towards and implement changes in Trust and departmental protocol and policy which may have implications for service users. Candidate Information Pack: