Job Title: Head of Operations
Location: Remote
Salary: Negotiable on experience
Role Overview:
Multitask Personnel are working alongside our award-winning energy provider who are looking to expand their team! An exciting opportunity has arisen for a Head of Operations for the East of England. The ideal candidate will have solid experience managing a senior management team with a total team of 100 plus FTE. As the Head of Operations, you will play a pivotal role in driving operational excellence, and fostering a culture of safety, quality, and customer satisfaction.
Key Responsibilities:
* Provide strong leadership to a team of managers and a large field installation team
* Foster a positive and collaborative team culture focused on safety, quality, and continuous improvement.
* Set clear performance expectations, provide regular feedback, and implement strategies to drive employee engagement and retention.
* Develop and implement strategic plans to achieve company objectives
* Collaborate with senior leaders to establish operational goals, budgets, and performance metrics.
* Champion a customer-centric approach, focusing on delivering exceptional service and exceeding customer expectations.
* Proactively address any customer concerns or complaints, taking prompt and effective action to resolve issues and ensure complete satisfaction.
Requirements:.
* Proven senior leadership and people management skills
* Experience managing a large team in excess of 100 FTE (Any industry background considered)
* Excellent communication, interpersonal, and problem-solving skills
Benefits:
* An excellent salary which is negotiable based upon experience
* Electric company car
* Excellent career progression
* Excellent benefits package
* Company profit share scheme
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