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Client:
SAHA
Location:
London, Victoria Court
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9946ccf09d5b
Job Views:
8
Posted:
09.02.2025
Expiry Date:
26.03.2025
Job Description:
About The Role
An exciting opportunity has arisen to join our General Needs team, working on one of our general needs housing schemes. You will help the community grow and become a better place to live by supporting people to manage their tenancies and being the first point of contact for our tenants.
Are you an enthusiastic, proactive, creative, and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents, and the community they live in?
What you will be doing:
* Assisting the neighbourhood manager in case managing wide-ranging tenancy management issues including anti-social behaviour, property condition, garden enforcement, managing complaints, safeguarding, domestic abuse, and tenancy fraud/misuse cases.
* Taking a lead in ensuring the environment is kept to a good standard, assisting the neighbourhood manager in managing issues such as gardening and cleaning contracts.
* Being responsive to instances of disrepair within accommodation and working with the asset management and repairs team to ensure any maintenance issues are resolved.
* Working with the neighbourhood manager to ensure the speedy allocation and re-let of void properties within the target turnaround period and in line with Salvation Army Homes policy, procedure, and good practice.
* Promoting effective multi-agency working by developing good local contacts with other relevant statutory and voluntary agencies in the area.
* Carrying out regular estate inspections to identify environmental and other problems and taking relevant action as appropriate to improve the neighbourhood.
About The Candidate
We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience.
We're looking for people who have:
* Experience of or knowledge related to working in social housing.
* A good understanding of effective tenancy management.
* Proven capacity to deal successfully with difficult and complex situations.
* Understanding of wider support and funding facilities available for vulnerable tenants.
* Proactive and self-motivated with a can-do attitude.
* Demonstrable empathy with our tenants.
* The ability to deal sensitively and empathetically with people in difficult situations.
The benefits on offer:
In return for helping to transform lives, we’ll give you access to some great benefits. These include:
* 26 days annual leave rising to 31 days.
* An extra day off on your birthday.
* A High Street discount scheme.
* Pension with life assurance.
* Discounted private medical insurance.
* Loans available for financial emergencies.
* Occupational Sick Pay.
* A full Induction package and training relevant to the role.
* Long service awards from 2.5 years.
* Support to learn and develop your career.
About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society.
Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults.
Our aim is to work with individuals to build on their strengths, creating person-centred, individualised strategies and plans that transform lives, support recovery, and enable positive behaviour.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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