Support Secretary and Medical Administrator
There is an exciting opportunity within The Peel Medical Practice to join the team as a Support Secretary and Medical Administrator. We are looking for a team player who will be working alongside and supporting the Medical Secretary in respect of their work.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Main Duties of the Job
* Typing and despatch of referrals in a timely manner
* Raising referrals on the ERS (Choose and Book system)
* Monitor incoming emails
* Assist in the upkeep of clinical information and general filing correspondence
* Responsible for the regular monitoring of ERS Worklists
* Provide support and cover to other team members during annual leave periods
* Answer the telephone, take messages, and deal with queries as required
Job Responsibilities
Provide full secretarial support to the GPs and members of their teams regarding general medical duties and specialist work. To liaise and communicate effectively with external agencies. Ensure routine NHS referral letters and private referrals are distributed efficiently and within a 5 working day period. Ensuring appropriate enclosures are attached to all referrals as necessary. Ensure 2WW referrals are dealt with within 24 hour working day period via the ERS system and contain all relevant information. Keep up to date with changes in referral pathways, new proformas and funding criteria via emails sent to the practice. Resolve queries from GPs via practice notes and Docman. Undertake queries on behalf of patients, contacting hospitals and other external agencies as needed. Endeavour to resolve, keeping patients informed. Record data accurately and appropriately connected to patients in order to ensure good communication and audit standards. Regularly monitor and deal with appropriately, the ERS Worklists. Where reasonably possible, to provide extra hours to cover staff planned absences and, if possible, to assist by providing overtime to cover sickness absences.
Confidentiality
In the course of seeking treatment, patients entrust us with sensitive information. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their Carers, practice staff, and other healthcare workers.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health & Safety Policy.
Quality
The post-holder will strive to maintain quality within the practice and will contribute to the effectiveness of the team.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients, and carers.
Person Specification
Experience
* Experience working in a busy environment
* Experience working in an administrative role
* Use of EMIS web, or similar clinical system
* Standard level of IT literacy / keyboard skills
* Ability to work independently and as part of a team
* Ability to prioritise own workload
* Excellent organisational skills
* Knowledge of the Electronic Referral System and general referrals
* Experience in using NHS systems
Qualifications
* GCSE grade A to C in English and Maths
This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the Practice change.
#J-18808-Ljbffr