Join us as a Lead Product Owner at Barclays where you'll manage the product development roadmaps across the Client Wholesale Onboarding area.
You may be assessed on the key critical skills relevant for success in the role, such as experience as a Lead Product Owner with a demonstrable history of agile delivery in large transformation programmes with multiple delivery workstreams. Additional relevant skills such as previous experience across Client/Customer Onboarding is good to have.
This role will be based in our London Canary Wharf Campus.
Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.
Purpose of the role
To assist relationship managers to effectively manage their client portfolios and optimise the client experience.
Accountabilities
* Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials.
* Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication.
* Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities.
* Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions.
* Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations.
* Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries.
* Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager.
* Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences.
* Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services.
* Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees.
* Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices.
Vice President Expectations
* Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
* Manage and mitigate risks through assessment, in support of the control and governance agenda.
* Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
* Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
* Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
* Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
* Adopt and include the outcomes of extensive research in problem solving processes.
* Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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