At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. Would you like to use your hands-on experience and skills to join a progressive company? We currently have a Catchment Operator position available for a motivated individual to join our team in Redruth. Joining us on a full-time permanent basis, you will receive a competitive salary of £25,299 per annum. In addition to this, you will also receive a salary uplift allowance for taking part in the standby pattern of 1 week in every 5 on call, with potential call out payments and overtime. About the role As a catchment operator working within the Area Waste Water Networks team, you will be responsible for inspecting, maintaining and improving the sewerage network. This role is customer facing and you will be a key player in a team that strives to deliver a consistently excellent service to our customers in both planned and reactive emergency situations. South West Water is committed to protecting our surrounding environment and this role will be integral to delivering this commitment by ensuring a smooth passage of sewage from its source to our treatment works.
What you'll be doing:
1. The completion of reactive and planned work across the sewerage network to the highest standard of workmanship including but not limited to:
2. Rapid response to and resolution of pollution and flooding events
3. Blockage clearance and investigation of underlying causes
4. CCTV survey of pipework and asset investigation
5. Maintenance of small sewage pumping stations and CSOs
6. Ensure Risk Assessments and Task Safety Instructions for work activity are adhered to and continually improved
7. Using logic and initiative to assess on site problems and find an appropriate solution
8. Operators are empowered to deliver a first time attendance resolution wherever possible, where alternative remedial action is required, operators are expected to provide thorough, detailed feedback to ensure further work can be completed as quickly and effectively as possible
9. Ensuring all work completed provides the highest level of service to the customer, dealing with sensitive issues in a calm and reassuring manner and approaching all situations in a polite, friendly and approachable manner, provide resolution or escalate issues to management where appropriate
10. Respond effectively to site conditions and monitoring information to ensure that compliance with environmental regulations is maintained
11. Respond rapidly and effectively to reports of suspected pollution events to ensure the environment is protected
12. Carry out first line maintenance on instruments & mechanical equipment
13. Working independently using a single-man operated jetting vehicles, as well as working as an effective part of a team tackling larger issues
14. A flexible working pattern is in operation which includes undertaking standby and callouts and working evenings and weekends on a rota basis
15. Feedback work completion in real time and to the required standard to support decision making and performance tracking across the team
What we are looking for:
16. 5 GCSEs or equivalent in Maths, English and a Science subject at grade A-C
17. Have the ability to problem solve and fault find
18. Good communication skills, both oral and written
19. Ability to prioritise work effectively on a daily basis
20. Ability to deal with queries from the public in a calm and friendly manner
21. Experience of working in a team and an understanding of the importance of teamwork
22. Experience of working independently using initiative to tackle and solve problems
23. Previous experience of operating and maintaining complex processes and working with modern technology
24. Takes ownership of work and adopts continuous improvement philosophy
25. A flexible approach to working hours which includes working evenings and weekends as part of the flexible working pattern. This includes participation in a standby rotation
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
26. Generous holiday allowance plus bank holidays
27. A discretionary Bonus
28. Competitive Contributory Pension
29. Share-save Scheme
30. Various health benefits
31. Wellbeing support programmes
32. A range of Group Discounts
33. Cycle to Work Scheme
34. Financial support services
35. And plenty more!
Closing Date: Tuesday 3rd December 2024 If you are looking for a new challenge, please click apply now to be considered as a Catchment Operator - we look forward to receiving your application.Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.