Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team, on a part-time basis. This role will be covering shifts anytime between 8am-6:30pm, split by morning and afternoon sessions.
Full training will be provided and you will be assigned a main base; however, the position will be multi-site, and it will be essential that the post-holder can cover all locations.
Our patients demand the highest standards of care, and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.
Main duties of the job
* Maintain a professional and effective receptionist service to patients.
* Provide telephone and face-to-face access for patients to book, cancel, and check appointments as per the patients' request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
* Support patients who may have a problem or complaint.
* Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
* Engage in customer service processes & follow policy to provide a high-quality, internal and external service standard.
* Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.
Previous applicants need not apply. We reserve the right to close the job advert as soon as sufficient applications have been received.
About us
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on our impeccable standards of patient care, and to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Qualifications
* Educated to GCSE level, with English being one of those GCSEs passed, or two years working experience.
Experience
* Previous computer training and experience.
* Ability to work effectively with others.
* Excellent organisational, time management, communication skills, and attention to detail.
* Ability to work with highly confidential information.
* Experience within a customer service environment.
* Entry-level knowledge of emails and Microsoft products.
* Previous experience of working within the NHS or in a call-centre setting preferred.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Vida Healthcare, Gayton Road Health Centre
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