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We are 1.3 million strong
We are from all walks of life
We are the NHS
And you could be too.
The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.
This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.
Business & Operational Delivery Administrator
NHS AfC: Band 4
Main area: Administration
Grade: NHS AfC: Band 4
Contract: Permanent
Hours:
* Full time
* Part time
* Job share
* Flexible working
37.5 hours per week
Job ref: 990-TD-P&P-6849216-E
Site: Southport
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 13/01/2025 23:59
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers, we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high-quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients, and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part-time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
We are looking for an experienced administrator with a keen eye for detail to work in the National Back Office of NHS England.
The National Back Office (NBO) is responsible for the management of NHS Numbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations.
The role of Demographic Administrator is part of a large team of highly motivated and skilled professionals who provide a national data quality service.
The role contributes to delivering efficient and timely services against agreed service levels, to NHS and non‑NHS organisations in a fast‑moving environment.
The Administrator contributes to several different areas including resolution of incidents, quality, customer service, adherence to GDPR, Data Protection Act, and Privacy, Transparency and Ethics policies and procedures.
An understanding of NHS systems and data flows, and knowledge of NBO services and business processes is desirable though training would be provided to the right candidate.
We operate within a hybrid working environment, with an expectation of some office presence. There may be ad hoc / occasional travel to Leeds, London, and other locations.
Main duties of the job
* Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales, and the Isle of Man.
* Investigating and resolving complex PDS data quality incidents and service requests reported by NHS-wide organisations.
* Managing NHS numbers and medical records.
* Identifying service improvements and feeding these into the change management process.
* Providing training and support to new and existing staff.
* Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad-hoc tasks in support of service improvements.
* Handling personal and sensitive data in accordance with data protection legislation.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
* Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
* Making the NHS a great place to work, where our people can make a difference and achieve their potential.
* Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
* Optimising the use of digital technology, research, and innovation.
If you would like to know more or require further information, please visit NHS England.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Detailed job description and main responsibilities
This assignment brief should only be read in conjunction with the generic job description listed in the reference section above. Please therefore refer to the Generic Job Description for more information. Please also refer to the Appendix to JD for further important information.
Accountabilities
Accountable for ensuring quality and timeliness performance indicators are met.
Key Relationships (External and Internal)
Required to communicate regularly and maintain good relationships with:
* Colleagues within other Platforms teams (e.g. Demographics, PCRM, NHS App, and Login)
* Primary Care Support England/Wales
* NHS Central Register Scotland
* Northern Ireland National Back Office
* Other Spine users e.g. GP Practices, Trusts, Maternity Units etc.
Person specification
Qualifications
* Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge
* Working knowledge of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.
* Working knowledge of the Data Protection Act and how it impacts an organisation.
* Awareness of various project management practices and methodologies e.g. PRINCE2, Agile, SCRUM or equivalent experience.
Skills
* Proven ability of gathering, recording and analysing information from a variety of sources, using such information to prepare and maintain a range of business documents and databases, including methods and techniques for configuration, storage and version control.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on nhsei@nhsbsa.nhs.uk or 0300 330 1369. You can view our Privacy Notice here.
NHS England
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Name: Claire Howlett
Job title: Business and Operational Delivery Manager - NBO
Email address: claire.howlett@nhs.net
Telephone number: 07592 397924
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