System Administrator role in Chippenham with flexible work-from-home options. Oversee service team, ensure high-quality service delivery, rapid incident response, and robust platform operations. Manage ITSM through Jira, ServiceNow platform administration on AWS, and lead continuous improvement initiatives to elevate service performance.
Key responsibilities include leading the Service Desk team, overseeing platform operations on ServiceNow within AWS, ensuring accurate configuration and asset management, implementing business continuity and incident response plans, and collaborating on service enhancement initiatives.
Essential skills and experience include Jira ITSM proficiency, ServiceNow expertise, AWS Cloud Monitoring, configuration management, leadership, ITIL certification, MOD framework knowledge, AWS IAM and RDS, and security and optimization.