Location: Westfield (Stratford, London)
Type of contract: Full Time (40h), Permanent
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
As a Beauty Advisor specialising in the field of cosmetics at Sephora, your primary responsibility will be to provide exceptional customer service and expertise in makeup, skincare and fragrance. You will assist customers in selecting products, educate them about current beauty trends, and promote Sephora's brand offerings. Your role will contribute to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.
Key Responsibilities:
* Customer Assistance : Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized products recommendations and advice, taking into consideration individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques.
* Product Knowledge : Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup, skincare and fragrance brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
* Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
* Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
* Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.
* Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.
* Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store. Support other beauty sections in the store, when asked to.
Skills:
* Proven experience as a beauty advisor, preferably in a retail/customer experience focused environment.
* Extensive knowledge of makeup, skincare and fragrance products, techniques, applications, and industry trends.
* Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
* Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
* Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
* Professional appearance with a passion for the beauty industry.
* Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
* Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.
Here, you will find:
* Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
* Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
* Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.