Location: Westfield (Stratford, London) Type of contract: Full Time (40h), Permanent At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. As a Beauty Advisor specialising in cosmetics at Sephora, your primary responsibility will be to provide exceptional customer service and expertise in makeup, skincare, and fragrance. You will assist customers in selecting products, educate them about current beauty trends, and promote Sephora's brand offerings, contributing to the store's success in the UK by ensuring customer satisfaction and driving sales. Key Responsibilities: Customer Assistance: Engage with customers in a friendly manner, actively listen to their needs, offer personalized product recommendations, and provide detailed information on application techniques. Product Knowledge: Stay up-to-date with beauty trends, techniques, and products at Sephora, understanding features and benefits of various brands, including private label offerings. Sales and Goals: Proactively engage customers to drive sales and meet store targets, recommend additional products, upsell items, and promote the loyalty program. Visual Merchandising: Maintain organized and visually appealing displays, ensure stock availability, monitor expiration dates, and participate in merchandising activities. Brand Representation: Embody Sephora's brand values, maintain professional appearance, and ensure high visual merchandising standards. Team Collaboration: Work with the store team to create a positive environment, share knowledge, and participate in meetings and workshops. Operations: Assist at the cash desk, support stockroom operations, and maintain overall operational success. Skills: Proven experience as a beauty advisor in a retail/customer-focused environment. Extensive knowledge of beauty products, techniques, and trends. Strong communication skills and ability to build rapport with customers. Exceptional customer service skills and the ability to personalize recommendations. Goal-oriented mindset with a track record of meeting sales targets. Professional appearance and passion for the beauty industry. Ability to multitask and thrive in a fast-paced environment. Willingness to work flexible hours, including evenings, weekends, and holidays. Additional Information: Community embracing authenticity and celebrating diversity Culture of empowerment, learning, and growth Fulfillment from client engagement and industry inspiration Join us and belong to something beautiful. Sephora is an equal opportunity workplace. We do not discriminate in recruitment or employment practices and are committed to fostering an inclusive environment.