We are looking for an enthusiastic, reliable individual to join the team as an Assistant Waiting List Coordinator within the Endoscopy Admin Team. This interesting role will include efficient management of several waiting lists.
This is a permanent, full time 37.5 hour per week post. Flexible working will be considered, including 9 day working fortnight.
Please note that sponsorship is not guaranteed. Please discuss any sponsorship requirements or working hours per week limits (due to your current visa) that you may have at interview.
Main duties of the job
You will require excellent communication and organisational skills and be able to manage your own workload. You should also have previous administration experience and a good knowledge of the current access and RTT targets.
Use knowledge and experience of NHS booking systems to deliver appointments within NHS diagnostic waiting time targets in accordance with individual patient need, waiting list standards & Trust Access policy.
To maintain the various administrative work streams of the Endoscopy Booking Team and provide support for endoscopy nursing staff and senior clinicians.
To make decisions on a number of situations, often at short notice, using judgement and analytical skills. This may include requests for immediate cancellations/rearrangement of lists from clinical staff or senior managers, whilst taking into account Trust priorities and patient clinical needs.
To use the PAS systems to direct book appropriate appointments for patients using knowledge of clinical requirements to book patients into the correct appointment slot and to ensure PAS patient contact details are checked, maintained and updated at all times.
To work on own initiative to organise and manage the administration workload of the Endoscopy Booking team, taking into account management, directorate and clinical instruction, adapting to ever changing priorities.
Person Specification
Qualifications
* GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent.
* NVQ 3 or equivalent in administration.
* ECDL or equivalent.
Experience
* Experience of Excel, Windows and the use of databases.
* Ability and expertise in managing own workload.
* Use of electronic patient record systems such as the Patient Administration System (PAS) and Maxims.
* Previous NHS or similar healthcare background.
* MAXIMS, ERS and Scorpio trained.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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