We're expanding our leadership team and have several exciting opportunities for Team Managers within our Phoenix Standard Life Account in Edinburgh. As a Team Manager, you'll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role - it's about empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals.,
* Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
* Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
* Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
* Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
* Use data analytics to make informed decisions, track performance, and identify areas for team development.
* Develop and implement training plans to ensure your team's skills are always aligned with business needs.
* Continuously strive for innovation and excellence, playing an active part in improving our services and operations.
At least 1 year of experience in a managerial role - preferably within customer service, financial services, or life and pensions.
* A passion for problem-solving, decision-making, and making a real difference within a team environment.
* Strong time management and organisational skills to juggle multiple priorities effectively.
* Excellent communication skills, both written and verbal, with the ability to engage and motivate others.
* Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems.
* A genuine desire to support your team's growth while delivering an exceptional customer experience.
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Salary: From £28000-£30000, 33 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
* Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
* Cycle to Work Scheme & Interest free Season Ticket loans
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
* A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection