We’re seeking a passionate and strategically minded senior technician to join our client’s dynamic team. In this exciting role, you’ll be at the forefront of providing exceptional technical support to the staff and students. We are looking to speak with candidates who have experience in IT service management and/or working at a high level of IT Support. This role is not mundane! You will be responsible for managing the Trust’s IT service desk queue – delivering project work and supporting the Trust’s strategy - your experience and understanding within the IT world will be invaluable.
Key Responsibilities:
* Delivering top-tier support and troubleshooting and resolving a wide range of IT issues, including networks/servers and cloud-based services, with a strong knowledge of IT systems as well as assisting in delivering of IT projects.
* Ensuring service excellence: Knowledge of ITIL and an understanding of the education landscape.
* Ensuring timely resolution and proactive communication with users. We want to speak to people with an analytical approach to their work.
* Continuous improvement: Identify and implement solutions to recurring issues, conducting root cause analysis to prevent future problems.
* Project involvement: Contribute to small-scale IT projects, demonstrating strong project management/communication skills.
This role will be part hybrid with some travel to other parts of the Trust.
If you feel you have the required knowledge and experience and would like to apply for this role, then please send your CV to simms@esp-recruit.co.uk.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Job Summary
Sector:
ICT
Location:
Hybrid – South East and South West London/Surrey borders
Salary: £30-40K pro rata
Contract: 3 to 4 months
Summary: Experience with Bromcom software and therefore education data and processes is essential as you will be responding to helpdesk ticket requests from schools for specific Bromcom queries, solving as many as possible and escalating to other team members/specialists or Bromcom itself. Previous work experience on a service desk or helpdesk would be very advantageous but not essential.
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