The Offer
* Fantastic work culture
* Attractive Salary & Benefits
* A role that offers a breadth of learning opportunities
Ideal Candidate
The Role:
Our client is seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership.
What You’ll Do:
* Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.
* Project Management: Manage end-to-end delivery timelines, resource planning, and issue resolution, going beyond basic project tracking.
* Client Engagement: Act as the primary point of contact for clients, fostering strong relationships, identifying needs, and unlocking growth opportunities.
* Stakeholder Management: Work effectively with internal and external stakeholders to manage expectations, resolve conflicts, and ensure alignment.
* Commercial Capability: Spot and act on upsell or cross-sell opportunities while maintaining a client-first approach.
* Process Improvement: Contribute to the improvement of implementation and customer success processes to streamline operations and enhance client outcomes.
The Profile
What You’ll Bring:
* Experience: 3-5 years in a customer-facing role, ideally in B2B SaaS implementation or project management.
* Skills: Proven expertise in project management and stakeholder management with a track record of independent delivery in complex environments.
* Domain Expertise: A financial services background, particularly with brokers, lenders, or paper-based processes, is highly desirable.
* Customer Success: Prior experience in customer success is advantageous but not mandatory.
* Capabilities: Commercially savvy, with the ability to identify client needs and growth opportunities.
* Technical Acumen: Comfortable working with B2B SaaS products, with the ability to understand technical integrations and workflows.
If you’re ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.
Contact: Elvis Eckardt
The Employer
Our client is not just your average recruiters or HR professionals. Our client is a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.
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