Job summary Are you looking for a new challenge and a chance to support your local community? Our friendly, fast-paced team have an exciting opportunity for a receptionist to join the Community Mental Health Team, based at Haymills House, Stowmarket. This is a fixed term position for 6 months covering maternity leave working on a part time basis (Monday, Thursday and Friday 09:00-17:00). If you're a proactive, organised administrator with a can-do attitude, we would love to hear from you Main duties of the job The ideal candidate will have strong communication skills, the ability to prioritise tasks effectively, as well as demonstrate the ability to complete a variety of administrative tasks. We use a variety of different systems, so being confident in IT and with the ability to pick new things up quickly would be advantageous. Previous administrative and NHS experience is preferred but not essential. You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook is essential. Knowledge of the Trust systems such as Lorenzo, ESR and Oracle would be an advantage, however full training and support will be given. You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential. Sometimes we are contacted by individuals who may be distressed or upset, the ability to deal with such situations confidently and sensitively is vital. About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We are an improving Trust, with ambitious aspirations and pushing ahead with exciting transformation work. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year gross per annum/pro rata Contract Fixed term Duration 6 months Working pattern Part-time Reference number 246-ESU6714443 Job locations Haymills House Station Road East Stowmarket IP14 1RQ Job description Job responsibilities Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY Other benefits included within this role are:- NHS pension Comprehensive in house & external training programmes Career progression Generous starting annual leave of 27 days per annum increasing to 33 days per annum based on length of service (plus paid bank holidays) NHS discounts in shops, restaurants and attractions Flexible working options Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying. Please visit our Facebook and Twitter page NSFTjobs Job description Job responsibilities Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY Other benefits included within this role are:- NHS pension Comprehensive in house & external training programmes Career progression Generous starting annual leave of 27 days per annum increasing to 33 days per annum based on length of service (plus paid bank holidays) NHS discounts in shops, restaurants and attractions Flexible working options Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying. Please visit our Facebook and Twitter page NSFTjobs Person Specification Qualifications Essential NVQ 2 Customer Services or equivalent experience Desirable Knowledge of Trust's electronic systems Experience Essential Use of Microsoft Office packages Experience of working in a busy reception/office environment Ability to handle calls from internal and external stakeholders Skills Essential Effective and articulate communicator Ability to manage and prioritise a variety of tasks Desirable Keyboard/typing qualification Person Specification Qualifications Essential NVQ 2 Customer Services or equivalent experience Desirable Knowledge of Trust's electronic systems Experience Essential Use of Microsoft Office packages Experience of working in a busy reception/office environment Ability to handle calls from internal and external stakeholders Skills Essential Effective and articulate communicator Ability to manage and prioritise a variety of tasks Desirable Keyboard/typing qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address Haymills House Station Road East Stowmarket IP14 1RQ Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)