Description In the role as a Customer Service Specialist at our Bolton site you will be providing a “world class” customer service to our customers across the EMEAI region through a proactive and highly focused service. Our site at Bolton produces specialist coatings and paints and you will be supporting our customers with their orders, shipments and queries. This role is ideal for someone with logistics /shipping experience alongside a career of providing excellent customer service. In return we offer an attractive salary, site bonus, cash plan medical, private pension and a career with ongoing learning and development. Responsibilities Process specialist orders across multiple Sherwin Williams (SW) business platforms including Functional Coatings, Flooring, and Protective and Marine. Provide support for effective Global Spoke Management including stock levels, avoidance of obsolescence, set up of new products, Rationalization of existing products, and manage physical inventories. Work to initiate a team culture with existing spoke employees to ensure world class customer service is provided. Manage the Flooring Distribution Centers effectively, including stock levels and obsolescence. Accurately process orders received by the EMEA sales inbox, inbound calls and other means ensuring correct products and volumes are entered into Order Management Ensure all export regulations are adhered to in coordination with SW dispatch team Qualifications Customer service experience required Experience of working in a fast pace, dynamic office environment High level of commercial awareness High level of written & spoken English is essential, a second language skill is desirable High level of understanding of Export procedures and international supply chain Fully conversant with order management processes and procedures Our offer… Work life balance Competitive compensation programme Cash plan medical Career growth opportunities in a truly international environment Innovation leaders in the protective coatings industry Sherwin Academy offers continuous training programmes for all seniority levels Attractive wellbeing, mental health, women & inclusion and ID&E programmes LI-JR1