Control Centre Operator Grade 4, £25,584 to £28,624 per annum pro rata plus standby and rotating shift allowance28 hours per week flexible rota covering shifts over a 24-hour period, permanent contract
Building on over 40 years of delivering Control Centre services to the community, we are currently looking to recruit a Control Centre Operator to join our team.Working in the Older Persons Service, the successful candidate will be the first point of contact for our customers. You will work 28 hours a week covering shifts over a 24-hour period, managing calls from our sheltered and supported housing schemes, lifeline, and telecare customers. In addition, the Control Centre provides council out-of-hours services, responding to a range of service requests including housing repairs, homelessness and environmental health.
The role includes:• Responding to calls and liaising with relevant services or family members of residents• Administrative duties and record maintenance, including computer use• Using and testing equipment and reporting faults • Providing an out-of-hour emergency contact service• Supporting residents, including vulnerable members of the community, in a calm and patient manner
Candidates will need to demonstrate a wide range of skills but most importantly excellent communication skills and initiative.
Closing date: 28 February 2025 Interview date: To be confirmedHinckley &a...