Administration Associate
Salary : £25,200 per annum, plus company benefits
Location : Darwin House, Leeds Valley Park, Savannah Way, LS10 1AB Leeds
Contract : Permanent, full time
Shifts : 37.5 hours per week, Monday-Friday 9am-5:30pm with a 1-hour break, unpaid
Work model : Fully onsite
Williams Lea seeks a Administration Associate to join our team!
Williams Lea is a leading global provider of business-critical support services, known for delivering efficient, technology-enabled solutions to blue-chip clients in investment banks, law firms, and professional services firms. With nearly 7,000 employees worldwide, we focus on providing high-quality, customer-focused services across complex, highly regulated environments.
Purpose of the Role
The Administration Associate provides comprehensive administrative support to our global private equity firm. This may include tasks such as document management, reservations, data entry, content management, and communications. The ideal candidate will be proficient in Concur Expense.
Key Responsibilities
1. Utilize appropriate tracking systems and software to manage all administrative support tasks effectively
2. Assess job requests thoroughly to ensure tasks are completed accurately throughout their lifecycle
3. Provide administrative support in areas such as answering phone lines, offering customer service, editing documents for communications, memos, and presentations, entering data (e.g., expenses, time, other), creating reservations and managing schedules (e.g., meetings, conference rooms, A/V, hospitality, travel, concierge services), managing content/assets, conducting research, and supporting high-volume mail distribution
4. Follow established procedures, standards, and formats to ensure all administrative requests are fulfilled to client satisfaction
5. Communicate with team members, supervisors, or clients regarding any concerns related to job tasks or deadlines
6. Meet contracted service delivery deadlines for clients
7. Troubleshoot basic software or hardware issues as needed
8. Foster a proactive environment focused on continuous service improvement and building strong client relationships
9. Perform quality assurance reviews on the work of others, as requested
10. Adhere to company policies, as well as client-specific policies
11. Use equipment and supplies in a cost-effective manner
Qualifications
12. High school diploma or equivalent
13. A minimum of one year of administrative support experience, ideally in a legal, banking, or large corporate environment
14. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with strong keyboarding and typing skills
Personal Attributes
15. Familiarity with software programs commonly used in administrative support roles, particularly Concur
16. Strong attention to detail with the ability to manage multiple projects simultaneously
17. Excellent organizational skills and the ability to meet deadlines
18. Ability to handle sensitive and/or confidential documents and information with discretion
19. Sound judgment to make decisions that align with business needs and policies
20. Strong problem-solving skills, with the understanding of when to escalate issues to a supervisory level
21. Ability to maintain professionalism and composure when facing immediate deadlines
22. Capacity to work both independently and collaboratively within a team
23. Adaptability to a fast-paced work environment
24. Effective verbal and written communication skills, maintaining professionalism at all times
25. Proficiency in using equipment, technology, software, and hardware required to perform job functions
26. Self-motivated with a positive attitude
27. Demonstrated customer service skills to establish, maintain, and enhance client relationships
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
28. 25 days holiday, plus bank holidays(pro-rata for part time roles)
29. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
30. Life Assurance
31. Private Medical Insurance
32. Dental Insurance
33. Health Assessments
34. Cycle-to-work scheme
35. Discounted gym memberships
36. Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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