COMPANY
By creating exceptional events, Arlettie has become a European leader in organising unique private sales, both in showrooms and online. We bring together the biggest names in luxury at our showrooms in Paris, London, and Milan. Each week, our showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands.
We've recently expanded our showroom network with the launch of an e-shop, making the joy of shopping accessible to even more people. With over 300,000 clients in our database, Arlettie offers a calendar of exclusive sales, providing our community with a truly unique shopping experience.
www.arlettie.co.uk
ROLE SUMMARY
We are seeking a dedicated and adaptable Customer Service Advisor to join our team part-time / full-time. In this role, you will provide exceptional support to our customers, assist in operational tasks, and occasionally represent the company as a Hostess during events. This is an exciting opportunity for someone who thrives in a dynamic environment and values customer satisfaction.
KEY RESPONSIBILITIES
Customer Service Support:
1. Respond promptly and professionally to customer inquiries across email, phone, and other channels.
2. Assign and prioritise customer cases, ensuring timely resolutions.
3. Monitor response rates and address common customer concerns effectively.
4. Collaborate closely with the Online and Showroom Teams to ensure a seamless customer experience.
5. Assist in incident reporting, troubleshooting, and escalating issues as necessary.
Event Support:
1. Provide on-the-ground support during strategic sales.
2. Act as a hostess at events, welcoming guests, answering questions, and representing the company with professionalism and poise.
Reporting & Strategy:
1. Support the creation and maintenance of customer service cases, dashboards, and reports.
2. Assist in brainstorming and implementing long-term engagement strategies to enhance customer loyalty.
3. Provide monthly reports to the UK Manager of Clients on response rates and customer service.
QUALIFICATIONS, SKILLS AND EXPERIENCE
1. Experience in customer service or related fields.
2. Strong communication skills with the ability to manage inquiries calmly and professionally.
3. Excellent organisational and multitasking abilities.
4. A proactive and problem-solving mindset with a passion for delivering outstanding service.
5. Knowledge in CRM software.
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