Do you have experience jelping customers on the phone? Do you like to ensure you're delivering excellent customer service? Benefits Welcoming working environment Casual smart dress code Company pension Colleague discount scheme Christmas Savings Scheme Free on-site parking Employee Assistance Programme Attractive bonus, incentives and performance rewards Death in service benefit Hybrid working (subject to reaching required standards) Duties Monday - Friday 8am-8pm shift patterns (37.5 hours a week only) £23,810 basic salary but bonus which can easily boost you to £30k per year You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts Handling difficult conversations in a sensitive and professional manner with customers over the telephone Entering accurate records of conversations and payment agreements into a customer database Following processes and guidelines regarding debt collection Working in an open plan, contact centre environment - achieving personal and team targets Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around