Job summary
The post holder must manage the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust's Access Policy.
The post holder will work as part of the Clinical Administration Unit to coordinate the administrative pathway of patients to ensure that Government waiting time targets are met.
Main duties of the job
We are a team of 4 Specialties: Urology, Breast, gynae-oncology, and Vascular.
This role will involve working with all 4 specialties to book appointments, take calls, and reply to emails, ensuring that high-quality patient care is at the forefront.
Please note, we are a cross-site trust working at both Maidstone and Pembury - the main base for this role will be Maidstone with occasional travel to Pembury.
Please note that this role may often attract a high level of applications and may close earlier than the original closing date, so please ensure you submit your application as soon as possible.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff, we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
* At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
* Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits.
* Blue Light card eligibility.
* And more, additional benefits can be found in the benefits documents below.
Date posted: 14 April 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,625 to £25,674 a year per annum pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 359-7052229-T2-A
Job responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.
All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.
Person Specification
Qualifications Essential
* A good general education
* GCSE English/equivalent Grade C or above
Experience/Knowledge Essential
* Previous telephone experience
* Trust vision, values, strategic objectives and key work programmes
* Understanding of IT systems.
Desirable
* Experience using a PC
Skills Essential
* Basic computer and keyboard skills
* Demonstrates good time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Maidstone and Tunbridge Wells NHS Trust
Address: Maidstone Hospital, Hermitage Lane, Maidstone, ME16 9QQ
Employer's website: https://www.mtw.nhs.uk/
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