Pertemps Daventry are currently recruiting for a Helpdeak Administrator for one of our established clients in Daventry. Contract- Until June 2025 Hours - Monday to Friday 4 hour per day 9:00am to 14:00pm or 10:00am to 15:00pm Ideally 3 days in the office and 2 days working from home. Pay rate £15.00phr Job Responsabilities: You will be supporting our various product teams with the delivery and support of bespoke software applications. The role will involve a variety of administrative helpdesk tasks including but not limited to: Providing helpdesk support to customers by logging calls/emails on the inhouse system, allocating the calls to the relevant individual/team and tracking them to closure Providing updates to customers regarding the progress of their requests to ensure full resolution of issues Identifying and escalating situations requiring urgent attention Compiling and distributing the weekly Helpdesk reports Adding patches and software releases to our website Distributing software bulletins and industry updates to customers Other general administration tasks as required. We are looking for an organised, customer focused individual with a methodical approach to their work and attention to detail. Candidate Requirements: Intermediate to Advandced Excel Skills, comfortable with using pivot tables and being able to track back to the data source to help identify any data errors Excellent communication (verbal and written) and diplomacy skills A customer focused mindset with a commitment to quality Excellent attention to detail Computer literacy with a good understanding of Microsoft Word and Excel An ability to multi-task. Experience supporting software development projects and/or providing Helpdesk customer support would be advantageous. For more information please contact Niki Pertemps Daventry on 01327 22048