About the Role
Are you detail-oriented, analytical, and an Excel expert with a passion for problem-solving? We’re looking for a dynamic Support Co-ordinator to join our high-performing business support team.
In this key role, you’ll provide critical day-to-day support across systems, users, and internal projects, helping to ensure everything runs smoothly and efficiently. You’ll be interacting with stakeholders across the business—technical and non-technical—so strong communication and the ability to adapt your approach is essential.
This position requires someone who’s proactive, organised, and confident in managing a varied workload in a fast-paced environment. You’ll need to be as comfortable analysing data as you are coaching your teammates and supporting larger projects.
What You'll Be Doing
System & User Support
* Generate and distribute data insights and performance reports using Qube and Dwellant.
* Analyse recurring issues to improve system usage and support efficiency.
* Maintain and enhance internal knowledge base documentation.
* Monitor system data for accuracy and integrity; perform regular data checks.
* Respond promptly to technical queries and issues, escalating when necessary.
* Ensure exceptional internal customer service with timely and effective communication.
Projects & Process Improvement
* Participate in (and occasionally lead) internal system and process improvement projects.
* Support software rollouts, upgrades, and business transformation initiatives.
* Maintain thorough and accurate records of tasks, updates, and project progress.
* Balance daily responsibilities with longer-term project goals.
People & Team Collaboration
* Share expertise with the team through coaching and mentoring.
* Encourage collaborative learning and knowledge sharing.
* Contribute to a positive and productive team culture, helping others grow and succeed.
What You’ll Bring
Experience
* 2+ years in a systems support or helpdesk environment.
* Experience mentoring or guiding team members.
* Advanced Excel proficiency (essential).
* Experience with Qube or Dwellant (desirable).
* Property or service industry background (advantageous).
Skills
* Ability to learn new software and systems quickly.
* Strong communication and interpersonal skills.
* Excellent planning and organisational abilities.
* Methodical approach to troubleshooting and problem-solving.
* Comfortable working independently and as part of a team.
Personal Qualities
* Meticulous attention to detail.
* Analytical thinker who enjoys solving complex problems.
* Self-motivated and proactive.
* Adaptable, positive, and professional.
* Strong sense of integrity and accountability.
Why Join Us?
We’re a forward-thinking organisation where support functions are seen as enablers of success—not back-office admin. You’ll be given the space to grow, contribute ideas, and work on projects that matter. This is more than a support role—it’s a genuine opportunity to make a lasting impact.
Please note Encore operate a hybrid working model and this role requires you to be in the office 3 days per week. (We do not have parking on-site)
The salary for this role is £30,000 p.a.
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