The Chief Nursing Officers directorate will deliver expertise in clinical optimisation, transformation and improvement to improve the quality of care in Devon. Through a multidisciplinary approach, the directorate will offer clinical leadership, competence and experience in healthcare, professional practice and statutory compliance. This post sits under the Quality function within the Chief Nursing Officers directorate and will report to the Senior Specialist Patient Experience & Complaints. The Patient Experience Facilitator will support the Patient Experience team with initial contact from patients, their families and or advocates. The individual will manage inbound telephone calls relating to concerns and complaints about NHS services, direct them to the appropriate organisation or service provider or provide them with general advice. The Patient Experience Facilitator will manage a mailbox, triage emails and respond to patient queries and ensure all initial contact with the team is logged on to the organisations database. The Patient Experience Facilitator will be expected to liaise with other teams internally and externally to gather information relating to concerns and complaints. As part of this role, there will be a requirement to work in a matrix and flexible way across multiple areas/teams to support business needs. The objectives of the role will be regularly reviewed to align to organisational priorities. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.