Brand Ambassador John Lewis W1 - Hermès Parfums & Beauté
At a glance
* Job Category: Retail - Store Sales
* Years of Experience: Minimum 1 year
* Contract Type: Unlimited contract
* Job Schedule: Full time
* Locations: London - Blandford Street
* Legal Employer: HERMÈS PARFUMS GB LTD
* Posting Date: 10/16/2024, 10:47 AM
Details of the job
PRINCIPAL ACTIVITIES:
* Greet customers warmly on counter
* Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices
* Inspire customers to dream by introducing them to our range of products
* Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
* Demonstrate an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.
GENERAL DUTIES:
* Keep the counter tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
* Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
* Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office team members.
Education and/or work experience:
* At least two years’ higher education in cosmetics sales
* At least one years’ successful experience in a cosmetics sales post for a well-known quality house or retailer
Expertise:
* You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
* Fluent English
Personal and environmental presentation:
* Pay close attention to the cleanliness and tidiness of the sales space
* Ensure you are always highly presentable
* Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
* Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
* With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
* Enjoy a challenge and thrive in a sales environment
* Possess a strong team spirit and share your experiences and expertise with enthusiasm
* Are passionate about fragrance and beauty
* Have a good awareness of colour
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