Purpose
* To provide the best level of service to Russell’s Food and Drink customers in accordance with the Company’s standards and procedures.
* To assist the Manager in all aspects of the business including sales, security, and stock control.
Responsibilities/Key Tasks
* Assist in customer relations by maintaining excellent customer service at all times, including an up-to-date knowledge of store products & services.
* Assume responsibility for housekeeping standards both inside and outside the store according to Company standards.
* Ensure that stock is controlled and merchandised to Company standards at all times.
* Ensure that the premises are safe and secure at all times.
* Comply with the Company regulations with regard to cash handling and administration.
* Comply with Government legislation with regard to age-related sales.
* Adhere to Company policies and procedures.
* Comply with all health and safety information and ensure compliance with all licensing and trading standards legislation.
* Any other duties relevant and related to the post.
Educational Qualifications
Desirable
* Maths and English GCSE or equivalent grade C or above.
Skills and Experience
Essential
* Applicants must be 18 years old and over.
* Communication skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content, and demonstrates good written, verbal, and listening skills.
* Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high-quality service.
* Personal drive and a pleasant, positive, and enthusiastic "can do" attitude, demonstrating an appropriate level of motivation.
* Good standard of dress and appearance - clean and well-groomed.
* A good team player with the ability to work in a team environment.
Desirable
* Previous retail or customer service experience.
* Previous experience of cash handling.
* Previous experience of stock handling and control.
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