Summary
We are looking for a Apprentice Medical Receptionist to join our incredible, hard working administration team. The role will involve communicating with our patients both over the telephone and face to face. We will support you in gaining the confidence to communicate professionally at a high standard to the patients within our local community.
Wage
£12,500 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, times to be confirmed. One-hour lunch breaks each day.
37 hours a week
Possible start date
Monday 3 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Day to day responsibilities include:
* Greet our patients with kindness and understanding
* Offer guidance to our patients face to face as they present at the front desk
* Answer the incoming calls swiftly
* Listen carefully and be understanding to our patients' needs
* Use of multiple IT systems including the EMIS clinical system
* Ensure clear and accurate entries are documented in our patients medical records
* Communicate well with colleagues
* Build good relationships with colleagues
* Complete all tasks to a high standard
* Scanning documents accurately to medical records
* Attend practice meetings as required
* Keep your working area clear and tidy
Where you’ll work
419 MAIN ROAD
HARWICH
CO12 4EX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
COLCHESTER INSTITUTE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* The apprentice will be working towards the Customer Service Level 2 apprenticeship standard
* Delivered in the workplace via online training with Colchester Institute
* Functional Skills in maths and English, if required
Requirements
Essential qualifications
GCSE in:
* maths and English (grade A*-E/9-2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
This role will involve spending long periods of time at a computer. A DBS check will be required and the cost of this will be covered by the practice.