Telesales Representative
Tredegar NP22
Commutable from Mountain Ash, Abercynon, Ystrad Mynach, Merthyr Tydfil, Pontypridd, Hirwaun, Blackwood, Caerphilly
Benefits:
* 25 Days holiday plus bank holidays
* Pension Scheme - matched 5%
* Commission Opportunity
* Onsite parking
* Excellent training opportunities
This is a great opportunity to join a thriving business that prioritizes employee welfare and development. The role includes a 5% matched pension, 25 days holiday plus bank holidays, a competitive salary, and commission potential. The business has expanded rapidly over the last few years and is looking to add to their sales team with the addition of a Telesales Representative. Full training on products and services will be provided.
Role & Responsibilities:
* Contact existing and potential customers through tele-sales activity and record activity.
* Inform potential or existing customers about a product or service using scripts.
* Answer questions about products or the company.
* Ask questions to understand customer requirements and close sales.
* Direct prospects to the field sales team when needed, setting appointments as required.
* Enter and update customer information.
* Handle grievances to preserve the company's reputation.
* Keep records of calls and sales, noting useful information.
* Continuously improve on KPIs to ensure effectiveness of campaigns.
* Monitor measured success with delivery against impact - daily, weekly, and monthly reporting.
Knowledge, Skills & Experience:
* Proven experience as a telesales representative or in another sales/customer service role.
* Proven track record of successfully meeting sales quotas, preferably over the phone.
* Excellent communication and interpersonal skills.
* Ability to learn about products and services and explain them to prospects.
* Negotiation skills with the ability to resolve issues and address complaints.
To apply, please email your CV/resume to jackl@hunterselection.co.uk
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