Downtime Controller
Birmingham (Hybrid after probation)
£30,000
Our client are one of the UK’s most respected Fleet management companies who have won numerous awards in recent years for the customer service. They are seeking to add to their team with a Downtime controller ensuring their customer fleets are on the road as much as possible
Key Responsibilities – Downtime Controller
Responsibility for Vehicle off road (VOR) follow up progression and updates.
Responsibility for Progress follow up progression and updates.
Manage in flight repair jobs within the masterserve and dealership networks.
Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options
Review and pursue alternative repair methods such as alternative parts supply
Identify trends and escalate network performance concerns to Vendor Management
Liaise with manufacturers on repairs where technical assistance is needed.
Raise and manage manufacturer cases for back-order parts.
Raise and manage manufacturer loss of use claims / replacement vehicle requests
Proactively chase customers when awaiting authority.
Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
Process rental off hires when a VOR event closes.
Follow up events after a no fixable roadside event.
Take incoming calls relating to VOR from customers, suppliers ...