Direct message the job poster from Shaw Contract EMEA
Commercial Sales & Marketing Recruiter @ Shaw Industries
As a CSR you will work within the Commercial Customer Service sector supporting the EMEA businesses. You will ensure that all customer contacts are dealt with effectively and courteously. This will include processing orders, preparing correspondence and responding to enquiries as requested by the customer, sales, marketing and customer service management team.
As a Shaw Representative you will strive to deliver a world-class customer experience with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement.
Responsibilities:
* Perform all order entry, maintenance, and enquiries along with other duties as assigned.
* Communicate with customers to confirm order and delivery details.
* Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer.
* Monitor orders and inventory position as needed to maximize service and reduce inventory handling costs.
* Analyze stock positions and proactively address concerns for customers.
* Responsible for the resolution of routine questions and problems in a timely manner, providing alternative suggestions to satisfy customer requirements when necessary.
* Make sound decisions based on customer, company, and employee needs, while ensuring compliance with department and company policies and procedures.
* Seek to understand and anticipate the unique needs of customers.
* Maintain a professional relationship with customers.
* Create a positive customer experience through professionalism, knowledge, and effort.
* Retain knowledge of and understand the requirements provided for the performance of all duties. Share best practices with other team members.
* Analyze job-related information and make decisions based on previous experience.
* Use good judgement to control call interaction and strive for First Contact Resolution.
* Promote a positive work environment by exemplifying honesty, integrity, and passion.
* Professionally represent the company brand in all interactions and correspondence.
* Process sample requests from customers, architects, and designers.
* If required, send samples to customers, architects, and designers for the region.
Qualifications:
* Speak fluently in French.
* A desire to deliver world-class customer service.
* Strong attention to detail.
* Clear, professional, and concise communication skills; written and verbal.
* Proficient adaptable computer skills.
* Basic mathematical skills.
* Excellent organizational and time management skills.
* The ability to think outside the box.
Desired Qualifications:
* 1-2 years Customer Service experience - within a sales or service environment.
* Communicate Effectively.
* Build Customer Satisfaction.
* Manage Work.
* Learn & Apply.
Shaw will be offering:
* Competitive salary package including pension allowance.
* Travel allowance.
* Flexible working with opportunity to work from home.
* Office-based parking.
Seniority level:
Associate
Employment type:
Full-time
Job function:
Customer Service and Administrative
Industries:
Textile Manufacturing
#J-18808-Ljbffr