We are working with our client, a market leader in their industry, who is looking for a customer support administrator to join their growing administration team, reporting to the Office Manager in their Alfreton offices.
Do you have previous experience in using Sage, the ability to communicate with internal and external customers, and the capability to provide support to all areas across the business? If so, this role is for you!
To be considered for the role, you'll require the following essentials:
1. Current or previous administration experience
2. Strong IT skills - MS Office & Sage
3. Strong organisational skills
4. Attention to detail
5. Excellent verbal and written communication skills
Within this position, you'll also be:
1. Providing customer support through phone, email, written correspondence, and in-person meetings
2. Addressing customer service issues, ensuring discussions or correspondence are recorded, and working towards a resolution
3. Escalating any unresolved issues to the Office Manager for assistance
4. Monitoring and responding to emails within the established timeframes
5. Processing online orders & issuing acknowledgments
6. Packing & shipping items within the agreed deadlines
7. Using the Sage system to handle order processing, quotations, returns, acknowledgments, and credit notes within the specified time limits
8. Responding to sample requests, preparing and mailing items on time
9. Providing support to the sales team, including booking meetings, organising samples and POS materials, arranging name badges, and coordinating lunches for training sessions
10. Planning display installations and repairs on behalf of Senior Technicians, ensuring all materials, paperwork, and customer information are in place for each job
11. Organising displays for customers by verifying job requirements, processing orders, managing display claims, and arranging credits when necessary
12. Maintaining the warranty log by updating registration documents daily
13. Assisting other Customer Services Team members during absences to maintain a seamless customer experience
14. Performing any other reasonable tasks as required
Salary & Working Hours
Salary is £23,500 per annum.
Working hours are Monday - Friday.
Some travel may be required at times for the role to attend trade exhibitions and meet with customers, as well as possible additional hours to ensure projects are completed to timelines.
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles in areas such as Accountancy & Finance, Human Resources, Marketing, Contact Centre, and Office Support.
Talk Staff Recruitment acts as a Recruitment Agency in relation to this vacancy.
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