Detail-oriented, proactive, and passionate about delivering exceptional customer service, you will play a crucial role in supporting the Sales Director and Account Managers, ensuring our customers remain at the heart of what we do.
This hybrid position offers the flexibility of both in-office and remote work, providing the perfect balance for a fulfilling career.
* Create and manage customer accounts, ensuring all data is accurate.
* Serve as the key liaison between the sales and accounts teams to keep customer information current.
* Process client requests via phone and online with efficiency and professionalism.
* Address and resolve customer complaints with care and courtesy.
* Foster clear and effective communication between departments.
* Produce insightful reports to support and enhance the sales team's performance.
* Keep customer pricing files and account details updated.
* Assist in digital marketing initiatives to boost brand presence.
* Manage and maintain comprehensive product information.
We're looking for an individual who is highly organized, a team player with excellent communication skills, and able to multitask and provide proactive support to ensure our team operations run smoothly.
* Generous leave entitlement - 30 days holiday plus an additional 22 days off across the year
* Subsidised staff restaurant
* Discounted staff purchase scheme
* Enhanced family friendly policies
* Cycle to Work Salary Sacrifice Scheme
* Electric Vehicle Salary Sacrifice Scheme
* Employee Assistance Programme with regular retail discounts