At Ian Williams, we are committed to our peoples development and supporting them in achieving their ambition. Therefore, due to internal promotions we are seeking an Operations and Commercial Manager to join and lead one of our established businesses in Epsom, South West London. We are looking for a dynamic and experienced Operations and Commercial Manager who embodies our core values and possesses the ability to foster talent, guiding your team towards success, and passionate about making a difference. This pivotal role will be instrumental in driving the growth and excellence of our property services business. This opportunity would suit an individual with a proven track record in commercial and operational expertise, coupled with a balance of drive, empathy and a history of building a successful and motivated team. Additionally, possess the confidence and ability to attract new clients, nurture existing relationships, and build new ones. At Ian Williams, we really value our employees and offer an exceptional benefits package: Be part of a company profit share scheme (12% secured last year) An outstanding private mileage scheme Let us help you prepare for your future with an employer pension contribution of up to 10% Annual leave, with the opportunity to buy up to 5 days or sell up to 3 days per year Private medical insurance, permanent health insurance and life insurance Access to an employee assistance program to support employee’s health and wellbeing. The Operations and Commercial Manager role will involve: Developing and nurturing your team is critical to the success of this business, identifying talent to nurture and drawing on individuals’ skills that will benefit your business. You enjoy applying your interpersonal skills in order to secure key client relationships and lead by example to deliver a high-quality service, and secure extended business as well as new business. As leader of the unit, you take responsibility for the business budget and P&L, working with your commercial team. You will lead and work with your operational team to drive high levels of productivity and ensure that work is delivered to a high quality. Aware of the targets and expectations on each contract your business is responsible for, you ensure your business is always delivering in terms of safety and quality. You will lead the commercials with financial reporting processes and procedures for monthly and Quarterly reviews, collaborating with the General Manager. What will you bring as Operations and Commercial Manager? Significant leadership experience in a similar role. However, we are open to considering other transferrable backgrounds from the housing sector or from within a business that provides services that are high volume in nature, with customer satisfaction at the heart of what you do Demonstrable experience of being passionate about your people, engaging, empowering and developing your team, bringing them on your journey Experience in contributing to business/operational plans and profit and loss reporting of budgets up to £7 million Experience of developing exceptional client relationships through understanding of contract expectations, including KPIs and SLAs, delivering to a consistent high level, and managing any disputes effectively Additional benefits: Annual pay reviews Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different. Ian Williams Ltd will use applicants details for recruitment purposes only. For more information please read our Candidate Privacy Notice located at our website.